Approved 28 August 2026

Emergency Procedure

1. Reporting a medical emergency

Anyone who becomes ill, is injured or requires medical assistance should immediately approach the clearly marked, manned onsite clinic or inform an usher or event organiser.

Ushers should remain with the affected person where safe; alert the emergency coordinator; keep unnecessary people away; avoid treatment beyond their training; direct the person to the onsite clinic or summon clinic personnel; contact emergency services when required; and meet and direct responders upon arrival.

Photography or recording of anyone receiving medical assistance or experiencing distress is prohibited.

2. Emergency preparation and announcements

Before the event, organisers must confirm that the onsite clinic is staffed, clearly marked and operational; emergency-service contact arrangements; mobility assistance; and that all six exits are clear, unlocked and usable. Ushers must understand the evacuation procedure.

During the opening announcements, the announcer must explain the locations of the toilets, onsite clinic and emergency assembly area.

3. Security and other non-medical emergencies

Participants should report security breaches and other non-medical emergencies to any security officer. The security officer must assess and escalate the matter to the Head of Protocol.

4. Evacuation

Attendees must follow instructions, use the nearest safe exit, walk calmly, avoid pushing, assist others only when safe, proceed to the assembly area and not return until authorised.

The hall has six exits. Ushers should distribute attendees across the available exits to prevent congestion and provide reasonable assistance through the step-free exits to attendees with limited mobility.

5. Assembly area

The designated emergency assembly area is the large paved open space outside the foyer. Attendees must remain there, follow instructions and keep access routes clear for emergency responders.

6. Incident handling

Organisers should record serious incidents after the immediate danger has passed. Emergency coordination and first response do not replace professional medical care.